Our Services

Technical Documentation

Your Challenge

Well-written documentation allows your customers to discover all the features and benefits of your product, easily and quickly. Companies with a strong development focus often outsource their documentation tasks - the challenge is to find a competent service provider. You need a partner that fully understands your product data in order to transform it into accurate user-friendly content.

Our Experience

Working with several major technology companies, we have built up a team of experienced technical authors who produce high-quality documentation based on their own use of your software and systems. Attention to detail, technical accuracy, and user-friendliness are always top priority for us - even for specialized topics such as open source, SCPI, optical networks and embedded OS. Our authors are a valuable addition to your test team and can also be a source of ideas for enhancements and new features.

Your Benefits

Investing in quality documentation has immediate benefits - especially in terms of customer satisfaction. Effective user manuals, online help and product brochures can dramatically reduce your customer services overhead by providing access to essential information, on demand. Satisfied customers are more likely to buy from you again and to recommend your products to others. Technology companies often expect developers to produce the documentation. This costs valuable development time and is often an unloved task. Outsourcing can increase employee satisfaction and improve productivity.

What we offer you

  • Manuals
  • Getting started guides
  • Online help
  • Maintenance & Troubleshooting guides
  • System overviews
  • Catalogs, brochures and more.

Technical Translation

Your Challenge

Your staff translate everything literally rather than idiomatically. German to English translations are full of long sentences with convoluted grammar. You want eloquence rather than exactness.

Our Experience

As a technology business that has grown a multi-lingual translation department, we understand the challenges and can help you achieve a higher standard. Our team translates user interfaces, user manuals, web content and marketing materials - projects often have several target languages. We are happy to show examples of our work.

Your Benefits

We focus on translating the key messages rather than simply translating the words. We understand the task, the goals and the problems - and can offer you experienced staff to do the job right, first time. You gain a reliable partner for proof-reading and translation.

What we offer you

  • Software GUIs and user interfaces
  • Website content, corporate blog articles and PR messages
  • Technical documentation
  • Training materials
  • Brochures and other marketing materials

Technical Testing

Your Challenge

Comprehensive testing is often limited by available budget and manpower. Integration tests, regression tests, compatibility tests, field tests, usability tests... they all cost time and money. The challenge is to find the balance between profitability (low development costs) and customer satisfaction (bug-free products at competitive prices).

Our Experience

Automated testing and the use of Standard Test Descriptions (STD) to accelerate testing and reduce costs. Enable testing staff to diagnose problems rather tha only reporting them. Testing from the customer perspective: the product, the user interface, the support materials (e.g. manual and online help) Technical authors and trainers also serve as an additional test team - reporting bugs and usability issues.

Your Benefits

Access to additional testers when required (without increasing internal headcount). External test teams can flexibly assigned to serve different projects as demand for testing varies. Reduce operational and enabling costs via synergies within testing, technical documentation and training teams.

What we offer you

  • Functional testing: integration tests, regression tests, compatibility tests
  • Linguistic Testing: proofreading, language accuracy, localization
  • QA testing
  • Usability tests
  • Field tests
  • Bug reports
  • Enhancement requests

Technical Training

Your Challenge

You need to provide quality product trainings, worldwide. You must enable your customers, sales teams and support staff to understand and operate your high-tech products and systems. This requires competent experienced trainers. However, developing and performing high-impact trainings is not one of your core competences.

Our Experience

Our team has worked with some of the world´s largest organizations to develop and provide high-quality technical training packages for their customers. As a result, we have carried out trainings in over 40 different countries on six continents. The topics range from theoretical foundation courses through to expert level on-the-job system trainings.

Your Benefits

A reliable partner for the development of: technical training, e-learning, online classroom and blended learning packages. Access to a pool of training professionals with the skills to transform new users into confident operators. Detailed training reports which Include: bugs, usability issues and customer feedback. Trainers who can also be involved in technical documentation and system testing.

What we offer you

  • Training development (theoretical or product-related)
  • Translation of course materials
  • Perform trainings and workshops, worldwide
  • Tailored trainings for operational, administartive and maintenance staff (classroom or onsite)
  • Training reports

Get in touch

For a confidential discussion of how we can support your organization, please do not hesitate to contact us and we will be happy to assist you.

Tel: +49 89 666 100 30
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